Why should you share your personal data with Canlive?
Sharing your personally identifiable information enables us to offer you a number of benefits. It will make it easier and more convenient for you to:
It will also allow us to conduct market research to help us develop better products, to provide more responsive customer service, and to improve our websites.
You may choose to share your information with us in a number of ways online, such as completing an registration form to become a member of Club Canlive, ordering a product, entering a contest, registering a purchase, participating in a promotion, or subscribing to a newsletter.
You can also share your personally identifiable information with us by returning the reply card that comes with the product you purchased or by communicating with one of our customer care representatives by e-mail, telephone, or in writing.
Sometimes Canlive obtains your personal data from other parties outside Canlive. This includes the buying of a business of which you already are a customer or the disclosure of your personal data by one of our partner companies. If you do not want us to use your personal data which you have not provided to us yourself, you can let us know by contacting us at the address listed below.
We want to know you better so we can serve you better. But the choice of whether you want this kind of service is up to you.
You should know that your personally identifiable information may be transferred from your home country to other Canlive companies around the world, who may communicate with you about our products or special offers you may find useful. If you do not want us to send you personalized offers or information, you can let us know by checking the appropriate box on the registration form or reply card.
Canlive will only share your data with third parties outside Canlive in the following circumstances:
Canlive will not sell or provide your personal data to other third parties allowing them to use your personal data for their own purposes.
Canlive will not share any personal financial information you provide (such as credit card information) with other parties unless this is needed to handle your order, process our invoice, or prevent or combat fraud.
"Cookies" and website logging
Canlive Web Sites will send a "cookie," a small text file, to your computer. This allows us to recognize your computer the next time you visit, without bothering you with another request to register. And, if you use an online "shopping cart," cookies allow us to keep track of the products you purchase. If you do not wish to receive cookies, please refer to the "Help" file of your Internet Browser to learn how to either block all cookies or receive a warning before a cookie is stored. To learn more about cookies we encourage you to visit www.cookiecentral.com
If you visit our Web Sites to browse, read, or download information, we collect and store some "visitor information" from you, such as the name of the domain and host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the date and time you access our Web Site, and the Internet address of the website from which you linked directly to our Web Site. We use this information to measure the traffic on our Web Sites and to help us make our Web Sites more useful. We delete this information after some time.
Safeguarding the information you share with us
We recognize our responsibility to protect the information you entrust to us. Canlive uses a variety of secure techniques to protect your information, including secure servers, firewalls, and encryption of financial data.
Canlive websites also may make chat rooms, forums, message boards and/or newsgroups available to you. Please remember that any personally identifiable information you provide in these areas is also available to other users, and you should exercise caution before deciding to disclose it.
Once you have provided us with your personally identifiable information, you will have reasonable access to that information so you can change or delete it. You may do this by accessing your online profile, or by requesting a copy of your profile at the contact address listed below.
Because Canlive sells thousands of products in hundreds of countries, you may have previously provided us with personally identifiable information through reply cards, our call centers, or in some other manner. Your decision not to register now will not affect the information you have already provided to Canlive. Of course, you will always have the option to unsubscribe to any online contact from Canlive or change your personal profile information.
Special information for parents
While Canlive Web Sites are generally not targeted at children under the age of thirteen, it is Canlive policy to comply with the law when it requires that a parent's or guardian's permission is secured before knowingly collecting, using, or disclosing personal information from children under the age of thirteen.
We strongly recommend that parents take an active role in supervising the online activity of their children.
You may contact us through this contact form if you would like to:
If you have a concern about our use of your personally identifiable information, please let us know and we will make all reasonable efforts to address it.